On 4 October, operators of the Voronezh transport company OOO ATP-1 were taught how to use “vashavtobus.rf”, an application for the public transport of the city. The training was held in the Computer Graphics Laboratory at the Faculty of Computer Sciences of VSU. The application developed by the students of the Faculty of Computer Sciences is intended to facilitate the interaction of passengers with the transportation company. The chatbot operators will promptly respond to passenger enquiries and complaints.
The project, which was initially developed in the framework of the Innovation League, is now being implemented by the students of the faculty Artyom Merkulov, Gagik Grigoryan, and Dmitry Kriulin. It is supervised by Aleksey Maksimov, senior lecturer at the Department of Digital Technology of the Faculty of Computer Sciences.
The chatbot is now advertised at bus stops and in public transport on route 20.
“According to our plan, QR codes will be placed in buses and minibuses, directing to the chatbot or to the website, where every passenger can leave a message. It is something like a hotline. The chatbot filters the messages and prioritises them. After that, the requests are sent to the server, where they are processed directly by the operators in real time. If the message is urgent, the operator contacts the passenger as soon as possible and solves the problem,” said Aleksey Maksimov, the project manager.
